Glitches &S199 11 Jan 2008 01:14 pm
Support? What Support?
S199 is done & dusted, and I have to say I’ve never been so happy to see the back of the course. Initially the problem was just information not sinking in – taking a break for a while (and deferring to the 2nd ECA date as a result) and starting over again solved that problem, but then technical issues with the Student Visualisation Interface app that the OU provide nearly scuppered the whole thing. With an issue that left me unable to complete the ECA, I spent 3 weeks trying to get a solution out of the OU Computing Helpdesk and the course advisers, and drew a blank (OUCH aren’t interested unless it’s an installation problem, and the advisers were a tad.. relaxed.. when it came to replying to the query). Even allowing for the problem running over Christmas, that’s not really ideal.
In the end, I solved the issue myself and the ECA is now away – but the prospect of being unable to complete an ECA, and therefore failing the course, through no fault of my own has left a bit of a bad taste in the mouth. Here’s hoping it doesn’t happen again.